Most garage door contractors are very trust worthy & take great pride in their workmanship & customer satisfaction. But their are a few bad apples in every bunch & there are always imposters. Here’s how to avoid getting taken by garage door repair scams.
- Ask the technician to explain the problem & give you all your options. A garage door company shouldn’t be to quick to try to sell you a new garage door when it can be repaired. If you need a garage door opener you shouldn’t be sold a new spring for warranty purposes. At the same time if your garage door is at the end of it’s life you may be throwing good money after bad by spending it on a repair-this should be explained by someone sincerely looking out for your interest. Again, all your options should be given to you so you can make an informed decision.
- Excessively high or low prices. Someone giving you a low ball price may lack the expertise or may not be doing a through job.
- Online reviews. Do a google search for the company. In this day it is easy to research any company.
- Beware of ‘to good to be true’ service call prices. This is the classic bait & switch. A company can’t stay in business with $25 service calls. You shouldn’t have to pay anything upfront either.
A few common ways to get over billed.
- Springs: If your spring breaks & you have a lighter door like a 16×7 un-insulated door. This will require only one spring even if it came with two. There is no benefit to having two springs other than it will be easier to open with one spring next time it breaks (most springs are rated for 10,000 cycles).
- Garage Door Openers: Bad sensor eyes or wiring can make it look like the opener is bad. A reputable contractor will repair this, not sell you something you don’t need.
- Bent Garage Door Panels: Often these can be repaired but Wayne Dalton brand doors usually can’t. Unless the door is just wore out there is no point in paying for a new door, unless you just want something new. See my post on Garage Door Repairs.
- Warranty Options: You shouldn’t be offered different warranty options. Besides most extended warranties only putting money in the pockets of those selling them, in this industry it is plain wrong. Oasis Garage Doors has a 5 year warranty on all new parts & labor. The best in the industry!
- Lifetime Spring Scam: You pay extra for a lifetime spring. When it breaks & you still have to pay for the service call. What you paid extra will almost pay for the spring & a spring will last upwards of 15 years. Beside wasting your money, your fly-by-night contractor is doubtfully in business by now. More on this on my Garage Door Springs post.
Oasis Garage Doors will always present you with an honest appraisal of all your options, whether it’s a garage door repair or purchasing a new one. Check my Google reviews & you will find many happy customers. Sometimes they have been told by a few other contractors they needed a new garage door before I had theirs working like new again.